As a result, Dropbox's users have to explain to Dropbox employees how Dropbox's application works on the Mac.Īs a division of labor, it probably makes sense for some support reps to specialize in Dropbox for Windows, or Dropbox for Mac, or Dropbox for mobile devices, etc. Instead, I learned something both frustrating and fascinating: there are numerous Dropbox support employees who apparently have never used their company's Mac application and do not understand how it works. Further Reading Dropbox silently installs new file manager app on users’ systems
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